Sales Order Administrator
Location: Ramsgate, Kent
Salary: £24,000 per annum
Job Type: Full-time, Monday to Friday, 37 hours per week
About Us:
We are proud to represent a well-established, family-run business with a strong reputation for delivering high-quality products and excellent customer service. Their friendly and supportive team creates a welcoming work environment where every employee plays a vital role in the company's success. As they continue to grow, they are looking for a dedicated and detail-oriented Sales Order Administrator to join their team.
The Role:
As a Sales Order Administrator, you will be a key point of contact for customers, ensuring that all orders are processed accurately and efficiently. You will deliver outstanding customer support by handling inquiries, processing orders, and coordinating with internal teams to ensure timely deliveries.
Please note: Due to the client's location, a full UK driving licence is essential.
Key Responsibilities:
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📦 Processing customer orders accurately and efficiently.
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☎️ Handling customer inquiries via phone, email, and live chat.
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🤝 Providing excellent customer service by resolving issues promptly and professionally.
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🚚 Coordinating with internal teams, including warehouse and logistics, to ensure timely order fulfilment.
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🗂️ Updating and maintaining customer records in our database.
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🖥️ Assisting with administrative tasks and supporting the sales team as needed.
What We're Looking For:
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✅ Previous experience in a customer service or administrative role (preferred but not essential).
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✍️ Strong communication skills, both written and verbal.
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🔎 Excellent attention to detail and ability to multitask.
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💻 Proficiency in Microsoft Office; experience with order processing systems is advantageous (training provided).
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🌟 A proactive and positive attitude, with a willingness to learn.
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🤝 Ability to work both independently and as part of a team.
What We Offer:
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A friendly and supportive work environment in a family-run business.
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Competitive salary with opportunities for growth and development.
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Flexible working hours (where possible and aligned with business needs).
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Generous holiday entitlement and company benefits.
If you are passionate about customer service and administration and looking to build your career in a welcoming and growing business, we would love to hear from you!
