Do you want to work for a company that cares about its staff?

Have you experience in a sales admin/ co-ord role before?

Do you live near or local to Frome?

Then yes to some or all of these then read on….

Our client based in Frome is looking for a bubbly, switched on, Sales Co Ordinator/administrator who can deal with members of public in our clients tree surgery equipment trade counter shop as well as process online sales orders, purchase orders, customer returns and answer customer calls to process orders.

A friendly confident approach is important for this one and if you have any form of tree surgery/ landscaping/ forestry/ even rock climbing background that would be advantageous but not essential as the client will give product training.

You will be numerate and literate to a high level to be able to speak to customers clearly and professionally and use the inhouse software systems with training provided. You must have a high level of IT skills and be comfortable with using Microsoft office including excel. Experience using Sage is also an advantage but not essential as training will be given.

Duties will include but not be limited to:-

• Processing sales orders which arrive via our website or from repeat business account customers via email and phone

• Quickly resolving any customer issues

• Prepare and follow up quotations

• Communicate easily with customers via the phone, by email and in our trade counter & resolve discrepancies where necessary

• Track open outstanding orders on the system and release back orders, whilst keeping customers informed of any delays

• Updating the website, loading new products and content where required

• Calculating and updating pricelists within excel from suppliers and updating our website and software as required

• Assisting with organising of the showroom and product displays

The ideal candidate will be extremely organised with good experience of customer service.

This is a permanent full-time position with the working hours being Monday - Thurs 8.30am-5.30pm and 8.30am-5pm on a Friday.

Later in the year we may re-open on Saturday mornings so you would need to be flexible to cover these as required (approx. 1 in 6) 9am-12noon as overtime.

We are looking for this person to also attend trade shows and exhibitions which are usually twice yearly, so great communication face to face, over the phone and via email is a must

Benefits include:

20 plus 8 bank holidays

SSP

Free parking

Nest pension

Cash back health care plan

Great team :-)

If you feel this is the job for you then apply today