SALES ASSOCIATE FOR A LUXURY LUGGAGE BRAND OPENING IN HEATHROW AIRPORT.
SHOP IS OPEN 5AM-9PM, VARIOUS SHIFTS EARLY,MIDDLE,LATE. 35 HOUR WEEK
PART TIME AND FULL TIME POSITIONS AVAILABLE.
Responsible to: Store Manager and Assistant Manager
To be a part of a team that drives sales productivity, efficiency, and customer service levels
of the store.
* Maintain and increase the sales figures of the store/concession.
* Ensure that customers are acknowledged quickly and offer A friendly service.
* Demonstrate a clear understanding of the company mystery shop guidelines.
* Be aware of competitor ranges and price points.
* Report any missed opportunities to the management team.
* Be able to confidently close a sale.
* Maintain a thorough knowledge of all products
* Ensure that all customer follow up is done promptly and efficiently.
* Ensure that any phone enquiries/sales are handled confidently and efficiently.
* Confident in handling customer enquiries and complaints when required.
* Understand the company after sales services, and policy for repairs.
* Understand the company/host store exchange and refund policy.
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