We are looking for a proactive Sales Administrator to provide excellent customer service, support business development, and ensure smooth order processing. This role involves liaising with internal teams and external clients to maintain strong relationships and meet sales targets.
Key Responsibilities:
Provide direct customer service by informing clients about products and services.
Identify sales opportunities and follow up on existing accounts to support business development.
Understand each customer's needs and explain products' value and capabilities.
Negotiate prices, specifications, and variations as required.
Process customer enquiries and orders via the Production Planning office.
Follow up on orders to ensure timely delivery and customer satisfaction.
Build meaningful relationships within the company, particularly with your dedicated Sales Executive, and externally with clients.
Meet individual and company sales targets.
Review the weekly Outstanding Order and Overdue Order lists to minimise disruption to customers.
Liaise with the Customer Support Manager to ensure appropriate and timely service delivery.
Follow up on products or services after delivery to ensure satisfaction.
Handle customer complaints efficiently, referring to the Managing Director when necessary.
Make cold calls to prospective clients and inform them about new products and promotions.
Prepare daily sales reports, analysing and summarising information.
Review own sales performance regularly and identify areas for improvement.
Key Skills and Attributes:
Strong communication and interpersonal skills
Ability to identify opportunities and build client relationships
Attention to detail and organisational skills
Proactive and self-motivated with a results-driven approach
Comfortable using CRM and sales systems (training on Sage X3 or similar provided)
Contract Type: Permanent (or Temp-to-Perm)
Please send your application to hayley.lovett@hrgo.co.uk
