Job Specification: Retail Area Manager (Bridgwater, Taunton)
Position Title: Retail Area Manager
Location: Bridgwater, Taunton
Salary: 30k-31500
Employment Type: Full-Time
Reports to: CEO
About Us:
My client a dedicated charity focused on empowering young people and strengthening community ties through various initiatives. Our retail operations play a crucial role in fundraising and community engagement, providing an opportunity for individuals to contribute to our cause while gaining valuable retail experience.
Position Overview:
The Retail Area Manager will oversee the operational effectiveness and financial performance of our retail stores in Bridgwater, Taunton, and Wellington. This role is pivotal in ensuring that stores meet fundraising targets while delivering excellent customer service and fostering a positive working environment for staff and volunteers.
Key Responsibilities:
- Operational Management:
Oversee daily operations of retail stores, ensuring compliance with charity policies and procedures.
Implement and monitor stock management and merchandising practices across all locations.
Ensure high standards of presentation and cleanliness in all stores.
- Financial Performance:
Develop and monitor budgets and KPIs, ensuring stores meet or exceed sales targets.
Analyse sales data and adjust strategies to drive profitability and donations.
- Team Leadership:
Recruit, train, and manage store managers and staff, fostering a collaborative and motivated environment.
Conduct regular performance reviews and provide constructive feedback and professional development opportunities.
- Volunteer Engagement:
Promote volunteer opportunities and manage volunteer training and retention strategies to enhance community involvement.
Engage with volunteers to create a supportive and inclusive atmosphere.
- Customer Service Excellence:
Ensure that all stores provide outstanding customer service and a welcoming shopping experience.
Address customer inquiries and feedback promptly and professionally.
- Community Relations:
Build and maintain strong relationships with local communities, businesses, and stakeholders to support fundraising initiatives.
Represent the charity at community events and networking opportunities.
- Reporting and Communication:
Provide regular reports to the Head of Retail Operations on store performance, challenges, and opportunities for improvement.
Collaborate with other departments to align retail strategies with organisational goals.
Qualifications:
- Significant experience working in a retail environment: Demonstrated knowledge of retail operations and best practices.
- Retail management: Proven track record in managing retail teams effectively to achieve objectives.
- Stock control: Experience in inventory management, ensuring optimal stock levels to meet customer demand while minimising waste.
- Customer service: Outstanding customer service skills, with a strong commitment to enhancing the customer experience.
- Supplier negotiation: Ability to negotiate effectively with suppliers to secure favourable terms and maintain positive relationships.
- Marketing: Understanding of marketing strategies relevant to retail, including the ability to execute campaigns that drive sales and community engagement.
- Teamwork: Strong collaborative skills, capable of working effectively with diverse teams across multiple locations.
Key Attributes:
- Can-do attitude: Possess a positive outlook and determination to achieve results despite challenges.
- Solution-focused: Ability to identify problems and develop effective strategies for resolution.
- Resilient and self-aware: Capable of recovering quickly from setbacks and understanding personal strengths and weaknesses.
- Confident and enthusiastic: Approach tasks with zeal and assurance, inspiring others to do the same.
- Patient: Demonstrate understanding and composure in challenging situations, particularly in dealing with team members and customers.
- Flexible & creative: Open to new ideas and adaptable in dynamic environments, capable of innovative thinking to improve processes.
- Self-motivated and able to motivate others: Independently driven while also inspiring and encouraging team members.
- Able to work independently and as part of a team: Skillful in both solitary and collaborative work settings.
- Integrity and honesty: Uphold the highest standards of ethical behaviour in all dealings.
- Good business sense: Possess a keen understanding of business operations and the ability to make sound decisions for the organisation.
37 hour week, Monday to Saturday 1 day in week or Saturdays off depending on Rota
8.30-4.30
27 days PLUS bank holidays
pension
travel paid between locations
