We use cookies. About our cookie policy

Remote working Customer Service Advisor - Census 2021

Cheshire - Chester
£8.72 per Hour
Job Reference

Hours: Monday-Friday - Hours between 8am-8pm (must be flexible on all potential shifts within these hours)

P/T morning and afternoon shifts available

Saturday-Sunday - Hours 8am - 1pm

Pay Rate: Hourly rate of £8.72 p/h 37.5 hours

Working on behalf of Serco on the 2021 Census you will be based at home with IT equipment provided, to be collected from a close location.

You will be responsible for taking inbound calls from the public and guiding them through the process of the capture of personal data.

A successful Customer Service Representative will ideally have: 

  • Excellent customer service skill
  • A friendly approach & bubbly personality.
  • The ability to empathise with the callers while maintaining professional standards
  • An ability to take ownership of queries and the desire to achieve a resolution on every call
  • Accurate capture of personal data
  • Experience in dealing with a high volume of calls from a varied customer group.
  • Excellent Keying/Listening & Data Inputting skills.
  • Ability to navigate around a PC comfortably
  • A good record of punctuality.
  • Resilience and good work ethic.
  • Understanding of and adherence to the company policies and procedures
  • Inbound calls - primarily dealing with general customer queries plus personal data capture. There may also be some limited outbound calling (not sales)
  • Some staff will also be required to multi-skill across webchat/SMS/email
  • Weekend work: Will be open on Sunday 21st March and you must be available to work

You will require a current or new DBS certificate.

If you believe you have what it takes to be a customer service representative, then we would love to hear from you.


Your Cover Letter must be a .docx or .rtf Alternatively you can type one in below.
No file chosen
Start typing your cover letter here
No file chosen
or import from cloud storage
Your CV must be a .doc .docx .pdf .rtf up to 10MB

In order to provide you with a recruitment service we may share your information with third parties such as employers and reference agencies, as set out in our privacy policy.

Your CV is being uploaded, please wait...
Apply for Job

Application Complete

Thank you for sending your details. One of our consultants will be in touch shortly.

Browse more jobs

Sorry, there has been an issue processing your job application. Please contact your local branch.

Similar Remote working Customer Service Advisor - Census 2021 jobs in the area

Cheshire - Northwich
up to £25000 per annum, progression
Cheshire - Warrington
Not Specified
Cheshire - Chester
£8.72 per Hour
Cheshire - Northwich
£8.72 per Hour
Cheshire - Ellesmere Port
£8.72 per Hour
Cheshire - Northwich
up to £25000 per annum, progression