Monday to Friday, 25 hours per week (flexible with hours).

Customer Service Co-coordinator. This is a maternity contract to start in August.

Salary £15,800 (£12.15 per hour)

Large National organisation where the H/O is based in Harlow.

Key Skills:

Customer care skills

Communication skills

Planning and organising

Attention to detail

Teamwork

Responsibilities:

Maintain customer contact and call log database.

Maintain the flow of repairs and Co-ordinate throughput of all instruments for repair, completing all necessary paperwork and pricing instructions for accounts ensuring maximum service invoicing is achieved on a monthly basis

Co-ordinate customer breakdown/emergency calls by logging and allocating the call to the relevant Service Engineer.

Deal promptly will all customer queries and assign technical enquiries to the relevant Service Engineer.

Assist Assistant Service Manager in identifying problems, formulating solutions and procedures.

Maintain all administration systems to enable the Assistant Service Manager to accurately report on performance.

Maintain a professional image of the company at all times.

To attend and participate in company and departmental meetings as required.

To attend and participate in both in-house and external training courses to improve administration and customer services skills.

To carry out additional duties as and when required to ensure the smooth operation of the Department.

To ensure the department is attended for incoming customer calls at all times during the working day.