Hours: 37.5hr per week (available shifts 8am - 4pm, 9am - 5pm, 10am - 6pm) Every other Saturday will be require cover.
Pay: £25,935
Our client is looking for people to join their Patient Service team. You'll need excellent customer service skills, proven data entry experience, and provide compassionate telephone support with a calm, patient manner. A basic DBS check will be required for this role.
Key responsibilities
Handle inbound and outbound calls, delivering excellent customer service
Manage patient enquiries
Complete accurate data entry and keep patient records up to date
Produce written follow-ups (e.g., letters) where patients can't be reached by phone
Work to deadlines and service targets, escalating issues appropriately
Maintain confidentiality and handle sensitive information in line with data protection
Essential experience/skills
Excellent customer service skills and professional telephone manner
Calm, patient and empathetic approach when speaking with patients, including vulnerable individuals
Strong data entry experience (accurate, with high attention to detail)
Confident using IT systems (CRM/database/admin systems)
Organised, reliable and able to manage a busy workload
Desirable
Previous contact centre experience
Experience in healthcare, patient services or clinical administration
Benefits
25 days annual leave plus bank holidays
Company bonus scheme - on permanent contracts
Outstanding training & development programmes
Up to £1200 refer a friend bonus
Full support from our employee assistance programme including a health and well-being app
Savings and discounts at multiple retailers through our rewards portal
