HRGO Recruitment (Luton) are one of the longest suppliers of temporary & permanent staff supporting Luton Airport. For over 10 years, we been one of the main suppliers to both Ground Handlers & Airside Service Providers.

We are currently recruiting for Passenger Service Agents working at the ever-expanding Luton Airport. As a PSA you'll be responsible for providing a professional check-in service, Being the face of the company and showcasing a high level of customer service at all times. You'll be required to work on the check-in & ticket desks, as well as working on the boarding gates and processing the passengers before they depart. You will also be required to help & assist the use of self service bag drops for passengers.

Duties Include:

• Providing excellent customer service to the passengers
• Effectively assisting passengers with their experience travelling through the airport
• Dealing with customer issues, complaint & queries
• Helping with communication between airlines and their passengers
• Checking passenger documentation to make sure they are valid & allowed to travel
• Issuing boarding cards and baggage labels
• Processing passengers at the boarding gate
• Applying airline regulations which may involve charging excess baggage or up selling
• Adhere and apply strict security and safety regulations
• Effectively assisting passengers with their experience whilst travelling through the airport

Qualifications and Competencies:

• Excellent customer service skills
• Excellent communication skills
• Good standard of literacy and numeracy
• Ability to work to under pressure.
• Able to follow and work on operational procedures as well as maintain consistent service standards.
• Proactive, self-motivated and positive attitude.
• Confident dealing with difficult customers whilst maintaining a calm and professional manner
• Flexible with the working hours (as these can be subject to change)
• Providing a full 5 years history of employment, education & including any gaps of unemployment
• Clean criminal record

All successful candidates must have the right to work in the UK, undertake a DBS (Disclosure and Barring Service) and provide 5 years referencing history.

Pay Rate: £8.94 - £9.59 per hour

Shift/Hours:

Shifts will fall on weekdays, weekends and bank holidays. Individual shifts consist of early shifts starting at 02:30 and late shifts finishing as a late as 23:00. Shift patterns are below and all are contracted 20 hours per week with overtime available.

4 on 2 off - 2 Early & 2 Late shifts

6 on 3 off - 3 Early & 3 Late shifts

• Applicants must attend mandatory 1-2 weeks mandatory paid training, usually Monday-Friday.