Job Title: Parts Advisor Location: Blairgowrie Salary: From £16 per hour Working Hours: Monday to Friday (8am to 4:30pm)
HRGO is excited to be recruiting for a longstanding client in the Construction Equipment industry who is expanding into the Blairgowrie region with a new Depot opening Spring 2026. As part of the expansion, we are recruiting for a Parts Advisor to lead the parts and servicing function of the business. The ideal candidate will come from the Automotive / Industrial Machinery / Construction / Agri industry.
Role Summary The Parts Advisor is responsible for identifying, sourcing and supplying the correct parts and consumables for construction machinery, supporting both external customers and internal workshop/field service teams. The role ensures fast, accurate parts availability to minimise machine downtime and maximise customer satisfaction.
Key Responsibilities
Serve customers at the parts counter, by phone and email, identifying parts requirements quickly and accurately.
Use parts catalogues, OEM systems and internal ERP to locate correct parts for a wide range of construction machinery and attachments.
Prepare and issue quotations, process orders, and raise invoices for parts and related services.
Coordinate closely with workshop technicians and field engineers to ensure required parts are available in time for scheduled repairs and breakdowns.
Place orders with approved suppliers, track deliveries and chase back orders to meet agreed timescales.
Receive, check and book-in parts deliveries, ensuring accuracy against purchase orders and delivery notes.
Maintain stock levels, carry out regular stock checks and cycle counts, and support annual stocktakes to achieve high stock accuracy.
Manage returns, warranty claims and credits with suppliers and manufacturers in line with company procedures.
Keep the parts department, stores and counter area clean, safe and well organised, with clear labelling and logical storage.
Maintain accurate customer and parts records within the ERP/stock system, ensuring data is kept up to date at all times.
Assist with pricing updates, special promotions and merchandising of parts and consumables.
Provide basic technical advice to customers regarding parts suitability, maintenance schedules and recommended consumables (within competence and guidelines).
Adhere to all company health, safety and environmental policies, including correct handling, storage and disposal of oils, filters and other materials.
Support colleagues across the depot, including occasional assistance with loading/unloading and other operational tasks as required.
Using a forklift to load and unload parts if required.
Required Qualifications and Experience (Essential)
Previous experience in a parts, stores, trade counter or similar role (e.g. construction machinery, plant hire, agricultural, automotive or commercial vehicle sector).
Good working knowledge of mechanical components and understanding of how plant/construction machinery operates.
Experience using a computerised stock/ERP system and confidence with basic IT (email, spreadsheets, data entry).
Strong customer service background, ideally in a B2B, trade or hire environment.
Valid Forklift Licence is desirable
Preferred Skills and Attributes
Excellent communication skills, able to build rapport with contractors, operators and internal teams.
Strong attention to detail and accuracy in part identification, data entry and documentation.
Ability to prioritise and manage multiple enquiries, especially during peak periods and breakdown situations.
Confident problem-solver with a practical, "can-do" approach.
Commercial awareness around margins, discounts and the impact of downtime on customers.
Team player, willing to support colleagues across parts, service and hire functions.
Physically fit and comfortable with manual handling within safe limits.
