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On-site Customer Service Advisor (Inbound)

In or around this area

Knowsley

Job reference

UConsiteLiv

Salary

Not Specified

Job Description

On-site Customer Service Advisor (Inbound)

Job posted by: Justine Jones

Job specification

Position: Inbound Customer Advisor (On-site)

Location: Knowsley

Hours: Between 8am-8pm Monday -Friday

Salary: £8.91 P/H, Weekly Pay (Temp to Perm)

We are currently looking for a number of self-motivated individuals with a passion for customer service. Our client is a well established call centre who pride themselves on career progression and opportunities to develop your skills further as full training and support is given.

Duties:

  • Manage inbound calls in a timely manner- Adhering to Call Centre KPI's
  • Follow communication "scripts" set out.
  • Maintain GDPR rules and regulations.
  • Identify customer's needs, clarify information, research every issue and provide solutions and/or alternatives.
  • Seize opportunities to up-sell products when they arise.
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Achieve and exceed Call Quality targets.

Skills and Experience:

  • Good computer skills with accurate data entry.
  • Customer focus and adaptability to different personality types
  • Strong telephone and verbal communication skills along with active listening
  • The ability to display empathy and patience.
  • Be able to keep calm under pressure, due to high call volumes.
  • Experience in a fast- paced environment.

Please call Robyn for more information on 0151 203 1757 or email robyn@hrgoliverpool.co.uk

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