Neighbourhood Assistant

Rate - £15.10 per hour

Shifts - Monday -Friday 09:00-17:00

Our client requires a neighbourhood assistant, with excellent customer service both face to face and via telephone.

Role:

• Provide an efficient administrative service to the Neighbourhood team, assisting with diary management, booking appointments and providing advice and guidance to customers

• Deal with enquiries, face to face and by telephone, letters or email

• Manage the mutual exchange process. Providing advice and guidance, carrying out inspections, liaising with other organisations and completing paperwork within agreed timescales and completing the sign ups with customers

• Carry out neighbourhood inspections and other routine visits to support the Neighbourhood team when required

• Manage any change of tenancy requests

• Accurately maintain records and administrative systems for the Neighbourhood Team

• Order equipment for the neighbourhood team

• Enforce and support the landlord's strategy of Safety First and Rent First

• Identifying and reporting any safeguarding concerns in line with Asters' policy and procedure.

• Experience and Qualifications

• Educated to GCSE Standard (or equivalent) to include English

• Good level of IT skills

• Ability to communicate effectively with customers and able to handle enquiries in a confident, professional and competent manner

• Good organisational skills

• The ability to manage your own workload and enjoy being part of a team

• To be able to work flexible hours and to attend meetings or visits to customers, both locally and regionally

Please apply with your CV today