Rate - £15.10 per hour
Shifts - Monday -Friday 09:00-17:00
Our client requires a neighbourhood assistant, with excellent customer service both face to face and via telephone.
Provide an efficient administrative service to the Neighbourhood team, assisting with diary management, booking appointments and providing advice and guidance to customers
Deal with enquiries, face to face and by telephone, letters or email
Manage the mutual exchange process. Providing advice and guidance, carrying out inspections, liaising with other organisations and completing paperwork within agreed timescales and completing the sign ups with customers
Carry out neighbourhood inspections and other routine visits to support the Neighbourhood team when required
Manage any change of tenancy requests
Accurately maintain records and administrative systems for the Neighbourhood Team
Order equipment for the neighbourhood team
Enforce and support the landlord's strategy of Safety First and Rent First
Identifying and reporting any safeguarding concerns in line with Asters' policy and procedure.
Experience and Qualifications
Educated to GCSE Standard (or equivalent) to include English
Good level of IT skills
Ability to communicate effectively with customers and able to handle enquiries in a confident, professional and competent manner
Good organisational skills
The ability to manage your own workload and enjoy being part of a team
To be able to work flexible hours and to attend meetings or visits to customers, both locally and regionally
Please apply with your CV today
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