Job Title: Insurance Administrator

Industry: Insurance

Location: Ramsgate, Kent

Type: Full time/Permanent

Salary: Dependent on experience

Hours: Monday to Friday 09:00-17:00 (alternative Saturdays 09:00-13:00)

Description:

Our client a well-established, independent insurance intermediary provide exceptional service and coverage to their clients. They are seeking a dynamic and experienced Insurance Support Administrator to join their team and contribute to their continued success.

Responsibilities:

• Manage daily diaries efficiently, ensuring all appointments and tasks are organised and prioritised.
• Handle mid-term changes to policies accurately and in a timely manner.
• Conduct incoming and outbound calls to assist clients with inquiries, policy updates, and claims processing.
• Process renewal documents and ensure all necessary paperwork is completed and filed appropriately.
• Manage office filing systems and post-renewal documentation for easy access and retrieval.
• Utilise experience in the insurance industry to provide knowledgeable support and guidance to clients and team members.
• Demonstrate a hard-working attitude and proactive approach to tasks, showing initiative and problem-solving skills.
• Generate presentations and fact finders to support client meetings and policy discussions.

Qualifications /Experience:

• Minimum of 1 year of recent experience in the insurance industry, with a strong understanding of insurance policies and procedures.
• Proficient in diary management, policy changes, calling procedures, document processing, and office organisations.
• Excellent communication skills, both verbal and written, with a customer-focused approach.
• Strong attention to detail and accuracy in handling policy documentation and client information.