LCL INSIDE SALES JOB DESCRIPTION

• React to quotations received in a timely manner. Optimum turnaround time;
  • 1 hour of receipt for 360 quotes
  • 2hrs of receipt for FOB CFR quotes
  • 24hrs of receipt for EXW DAP quotes
• All quotes to be issued via Topaz to give full visibility of how many quotes are being issued per client. With the exception of office/agent rates, nothing agreed on email (until 360 limitations are resolved)
• Negotiate rates with suppliers (depots/hauliers/offices) and provision costs
• Monitor personal and team workload throughout the day to ensure completion of all departmental tasks
• LCL import/export rates, refer to our tariffs for freight and UK haulage
• Follow up quotes given seeking clients feedback on how competitive our rates are.
• Keep a log of clients feedback and circulate to sales team
• When a booking is received based on a quote given,, liaise with booking department advising DAP costs for exports, for imports liaise with ops team advising them pick up cost received from overseas,