Position: Inbound Call Centre Representative

Location: Wirral

Hours: Between 8am-9pm Monday-Sunday (40 Hours per week any 5 out of 7 days)

Salary: £9.50 PER HOUR - Weekly Pay

Do you have a background in Customer Service, Hospitality, Retail or Office work? We have ongoing customer service work starting next week.

Duties

• Ability to deal with challenging customers
• Ability to train on multiple campaigns
• Ability to show empathy when necessary
• Ability to problem solve in a high volume call environment
• Demonstrates a high standard of dexterity in all areas of keyboard use
• Demonstrates good logical thought process
• Ability to respond to, and, takes action regarding customer complaints
• Ability to balance the needs of the customer within the capacity of the account whilst recognising the need to escalate when immediate query resolution is not possible

Skills

• Excellent telephone manner and clear verbal communication skills
• Call Centre/ Retail Customer Service experience preferred
• Customer Focused, offering a friendly, polite and empathetic tone
• Committed to delivery of a consistently high quality of customer service
• Ability to communicate in a clear and effective manner via different methods
• Excellent listening and questioning skills
• Excellent conflict management skills and objection handling techniques
• Confident personality and skill in striking rapport with the customer
• Basic level of keyboard competence and computer literacy
• Enjoy working within pressurised, target driven team
• Self-motivated with an aptitude for maintaining enthusiasm and focus within a routine environment

Please call Beth or Jon for more information on 0151 203 1757 you can also register your interest through our website www.hrgo.co.uk/register