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Inbound Retail Customer Service Advisor - £9.50 PHR Weekly Pay

In or around this area

Birkenhead

Job reference

incustser

Hourly rate

£9.50 per Hour

Job Description

Inbound Retail Customer Service Advisor - £9.50 PHR Weekly Pay

Job posted by: Justine Jones

Position: Inbound Call Centre Representative

Location: Wirral

Hours: Between 8am-9pm Monday-Sunday (40 Hours per week any 5 out of 7 days)

Salary: £9.50 PER HOUR - Weekly Pay

Do you have a background in Customer Service, Hospitality, Retail or Office work? We have ongoing customer service work starting next week.

Duties

  • Ability to deal with challenging customers
  • Ability to train on multiple campaigns
  • Ability to show empathy when necessary
  • Ability to problem solve in a high volume call environment
  • Demonstrates a high standard of dexterity in all areas of keyboard use
  • Demonstrates good logical thought process
  • Ability to respond to, and, takes action regarding customer complaints
  • Ability to balance the needs of the customer within the capacity of the account whilst recognising the need to escalate when immediate query resolution is not possible

Skills

  • Excellent telephone manner and clear verbal communication skills
  • Call Centre/ Retail Customer Service experience preferred
  • Customer Focused, offering a friendly, polite and empathetic tone
  • Committed to delivery of a consistently high quality of customer service
  • Ability to communicate in a clear and effective manner via different methods
  • Excellent listening and questioning skills
  • Excellent conflict management skills and objection handling techniques
  • Confident personality and skill in striking rapport with the customer
  • Basic level of keyboard competence and computer literacy
  • Enjoy working within pressurised, target driven team
  • Self-motivated with an aptitude for maintaining enthusiasm and focus within a routine environment

Please call Beth or Jon for more information on 0151 203 1757 you can also register your interest through our website www.hrgo.co.uk/register

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