Position: Inbound Delivery Advisor

Location: Wirral

Hours: Between 7am-10pm Mon-Fri weekends on a rota

Salary: £328-349 per week

Are you looking for a new start this New Year and have a background in Customer Service, Hospitality, Retail or Office work, then we have ongoing customer service work starting in January 2021.

Duties

• Booking home deliveries
• Handling complaints regarding damaged items/replacement items
• Dealing with disputed deliveries
• Chasing late deliveries
• Chasing refunds
• Liaising with suppliers
• Case managing calls
• Handling escalation calls
• Resolving on-going issues

Skills

• Excellent telephone manner and clear verbal communication skills
• Call Centre/ Retail Customer Service experience preferred
• Customer Focused, offering a friendly, polite and empathetic tone
• Committed to delivery of a consistently high quality of customer service
• Ability to communicate in a clear and effective manner via different methods
• Excellent listening and questioning skills
• Excellent conflict management skills and objection handling techniques
• Confident personality and skill in striking rapport with the customer
• Basic level of keyboard competence and computer literacy
• Enjoy working within pressurised, target driven team
• Self-motivated with an aptitude for maintaining enthusiasm and focus within a routine environment

Please call Nicola or Beth for more information on 0151 3471110 you can also register your interest through our website www.hrgo.co.uk/register