Position: Inbound Delivery Advisor
Location: Wirral
Hours: Between 7am-10pm Mon-Fri weekends on a rota
Salary: £328-349 per week
Are you looking for a new start this New Year and have a background in Customer Service, Hospitality, Retail or Office work, then we have ongoing customer service work starting in January 2021.
Duties
- Booking home deliveries
- Handling complaints regarding damaged items/replacement items
- Dealing with disputed deliveries
- Chasing late deliveries
- Chasing refunds
- Liaising with suppliers
- Case managing calls
- Handling escalation calls
- Resolving on-going issues
Skills
- Excellent telephone manner and clear verbal communication skills
- Call Centre/ Retail Customer Service experience preferred
- Customer Focused, offering a friendly, polite and empathetic tone
- Committed to delivery of a consistently high quality of customer service
- Ability to communicate in a clear and effective manner via different methods
- Excellent listening and questioning skills
- Excellent conflict management skills and objection handling techniques
- Confident personality and skill in striking rapport with the customer
- Basic level of keyboard competence and computer literacy
- Enjoy working within pressurised, target driven team
- Self-motivated with an aptitude for maintaining enthusiasm and focus within a routine environment
Please call Nicola or Beth for more information on 0151 3471110 you can also register your interest through our website www.hrgo.co.uk/register