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Inbound Delivery Advisor


Merseyside - Birkenhead
£328 - £349 per week
Permanent
Job Reference
Del2021

Position: Inbound Delivery Advisor

Location: Wirral

Hours: Between 7am-10pm Mon-Fri weekends on a rota

Salary: £328-349 per week

Are you looking for a new start this New Year and have a background in Customer Service, Hospitality, Retail or Office work, then we have ongoing customer service work starting in January 2021.

Duties

  • Booking home deliveries
  • Handling complaints regarding damaged items/replacement items
  • Dealing with disputed deliveries
  • Chasing late deliveries
  • Chasing refunds
  • Liaising with suppliers
  • Case managing calls
  • Handling escalation calls
  • Resolving on-going issues

Skills

  • Excellent telephone manner and clear verbal communication skills
  • Call Centre/ Retail Customer Service experience preferred
  • Customer Focused, offering a friendly, polite and empathetic tone
  • Committed to delivery of a consistently high quality of customer service
  • Ability to communicate in a clear and effective manner via different methods
  • Excellent listening and questioning skills
  • Excellent conflict management skills and objection handling techniques
  • Confident personality and skill in striking rapport with the customer
  • Basic level of keyboard competence and computer literacy
  • Enjoy working within pressurised, target driven team
  • Self-motivated with an aptitude for maintaining enthusiasm and focus within a routine environment

Please call Nicola or Beth for more information on 0151 3471110 you can also register your interest through our website www.hrgo.co.uk/register


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