Do you have experience in Retail, Hospitality, Entertainment or Call Centre, then we have the ideal role for you!

HRGO are currently seeking Retail Delivery Advisors.

Representatives will join an exciting new contract working on behalf of a well known Retail Contract.

These are full time positions working 40 hours per week between 8am-8pm Monday-Sunday on a rota basis (Weekly Pay). The roles are all temp-perm and are long term positions for those seeking a change in career or new exciting opportunity. Based within a 5 minute walk from Train Station and Bus Depot in Birkenhead all roles are site based.

Role

• Within the role you will be required to ensure that a consistent and high quality customer experience is delivered to all customers
• Processing inbound telephone enquiries including delivery issues, account enquiries and returns process
• Proficient in using a variety of communication methods of customer communication as will include telephone, social media, live chat and emails
• Maintaining a positive and personalised relationship with customers to ensure repeat business
• Identifying and escalating any issues to management
• Complying with applicable regulations
• Contacting customers to resolve and queries and complaints in order to resolve any outstanding issues
• Liaising with other internal department on behalf of customers

Skills/ Experience

We are looking for previous experience of dealing with customers both verbal and written and experience of working within a customer centred environment. Must also be proficient in Microsoft Office Suites and strong computer skills

You will be

• Adaptable and ready to handle all queries
• Organised and good attention to detail
• Empathetic and patient as well as positive and enthusiastic

Positions are due to start with initial training period provided and paid for during initial 4 weeks. To apply please register with us at www.hrgo.co.uk/register upon completion of this please contact us on 0151 203 1757 ask for Beth or Jon.