Inbound Customer Service Advisor

Hours: Monday-Friday - Hours between 8am-8pm

Saturday-Sunday - Hours 8am - 1pm

Pay Rate: Hourly rate of £8.72 p/h 37.5 hours

Working on behalf of our client on a Public Sector related campaign you will be based at home.

Using your own IT Equipment (laptop or desktop computer running Windows 10 as a minimum) and good home WIFI with a minimum speed of 8Mbps will be required. We also have a number of laptops available, however you must be available to collect from Sunderland.

You must also be able to access Microsoft Teams.

You will be responsible for taking inbound calls from the public and guiding them through the process of the capture of personal data.

A successful Customer Service Representative will ideally have:　

• Excellent customer service skill
• A friendly approach & bubbly personality.
• The ability to empathise with the callers while maintaining professional standards
• An ability to take ownership of queries and the desire to achieve a resolution on every call
• Accurate capture of personal data
• Experience in dealing with a high volume of calls from a varied customer group.
• Excellent Keying/Listening & Data Inputting skills.
• Ability to navigate around a PC comfortably
• A good record of punctuality.
• Resilience and good work ethic.
• Understanding of and adherence to the company policies and procedures
• Inbound calls - primarily dealing with general customer queries plus personal data capture. There may also be some limited outbound calling (not sales)
• Some staff will also be required to multi-skill across webchat/SMS/email
• Weekend work: Will be open on Sunday 21st March.

You will require a current or new Basic DBS (dated within the last 3 months)

If you believe you have what it takes to be a customer service representative, then we would love to hear from you.

Please can you ensure that you register online @HRGO>co.uk/register @ and mark Sunderland as your branch:

Please upload:

Proof of National Insurance number

Valid ID/right to work in the UK

Proof of address x 2 (bank statement, credit card statement or council tax bill)

DBS

3 Years of references one must be a previous employer

You can also apply with an up to date copy of you CV to sunderland@hrgo.co.uk or call on 0191 2301818