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Inbound Customer Service Executive

In or around this area


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£22200 per annum

Job Description

Inbound Customer Service Executive

Job posted by: Shauni Mankin

HR GO are looking to recruit Inbound Customer Service Executives to start throughout June 2022 for their prestigious client based in the Sunderland area (SR5 3XJ)

The ideal candidate should have come from a solid telesales or retail background, with excellent customer service skills.

The salary is £22,200 per annum. which includes shift allowance.

In return for this, you can expect to work in a friendly environment with onsite facilities such as free breakfast when working weekends, desk massages, family fun days, an annual ball invitation and subsidised canteen prices.

Responsibilities and main Attributes:-

  • Receive inbound calls from new and existing customers

  • Communicate the benefits of products and services

  • Build an excellent rapport, understanding their needs in a professional manner

  • Ability to work to targets

  • Excellent communication skills, both verbal and written

  • Understand and up sell the company products

  • Data entry and information gathering

  • Ability to work to KPI'S

  • IT literate and attention to detail

  • Experience of working within a call centre environment is desirable

  • Consistent delivery of quality and attention to details

  • Enthusiasm for customer service and satisfaction

  • IT literate and competent

Must be fully flexible to work between 8am and 8pm Monday to Sunday (weekend work involved)

Rota given 6 weeks in advance and is a mixture of home working and working from the clients contact centre in Sunderland.

All candidates must be able to pass a criminal and financial background check prior to start date.

If you are interested please apply online today or call 0191 2301818.

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