HRGO Recruitment are looking to recruit experienced Inbound Customer Service Advisors to start on the ASAP, for a prestigious Contact Centre based in the Sunderland area (SR5 3XJ)
The ideal candidate should have come from a solid telesales or retail background, with excellent customer service skills.
This role is a permanent position and pays £18,180 an annum, plus shift allowance.
Responsibilities and main Attributes: -
* Receive inbound calls from new and existing customers
* Communicate the benefits of products and services
* Build an excellent rapport, understanding their needs in a professional manner
* Ability to work to targets
* Excellent communication skills, both verbal and written
* Understand and up sell the company products
* Data entry and information gathering
* Ability to work to KPI'S
* IT literate and attention to detail
* Experience of working within a call centre environment is desirable
* Consistent delivery of quality and attention to details
* Enthusiasm for customer service and satisfaction
* IT literate and competent
Working between the hours of 8.00am and 8.00pm Monday to Sunday. (Subject to change to 8:00am - 10:00pm)
Therefore, full flexibility is required for these hours. You will be working full time on a flexible shift pattern - rota will be given 6 weeks in advance
In return for this, you can expect to work in a friendly environment with onsite facilities such as free breakfast when working weekends, desk massages, family fun days, an annual ball invitation and subsidised canteen prices.
All candidates must be able to pass a criminal and financial background check prior to start date
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