We are currently seeking an Import Operator to provide high level customer service to our clients. This role will be based at our Tilbury offices.
Responsibilities
Chasing customs clearance document from customers prior to vessel arrival
Answering email queries in a timely manner
Collecting all the correct documentation prior to release/delivery of cargo
Arranging haulage with shipping lines/haulers
Ensuring shipments are rated and invoiced correctly
Negotiating and agreeing haulage prices with suppliers
Completing customer and supplier spreadsheets
Securing payment cleared funds for duty/vat invoices prior to release/delivery of cargo
Processing supplier invoices
Resolving any customers queries or complaints
Filing and archiving job files once they are complete
Essential Skills and Experience
Previous experience in general Imports (at least 2 years)
IT Literate - Excel and Word are essential
Excellent attention to detail
Driven and self-motivated
Proactive problem-solving capability
Flexibility and adaptability
Able to work to deadlines and meet targets
Excellent communication skills
Team Player
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