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Import Operator

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Job Description

Import Operator

Job posted by: Michelle Ings.

We are currently seeking an Import Operator to provide high level customer service to our clients. This role will be based at our Tilbury offices.


  • Chasing customs clearance document from customers prior to vessel arrival

  • Answering email queries in a timely manner

  • Collecting all the correct documentation prior to release/delivery of cargo

  • Arranging haulage with shipping lines/haulers

  • Ensuring shipments are rated and invoiced correctly

  • Negotiating and agreeing haulage prices with suppliers

  • Completing customer and supplier spreadsheets

  • Securing payment cleared funds for duty/vat invoices prior to release/delivery of cargo

  • Processing supplier invoices

  • Resolving any customers queries or complaints

  • Filing and archiving job files once they are complete

Essential Skills and Experience

  • Previous experience in general Imports (at least 2 years)

  • IT Literate - Excel and Word are essential

  • Excellent attention to detail

  • Driven and self-motivated

  • Proactive problem-solving capability

  • Flexibility and adaptability

  • Able to work to deadlines and meet targets

  • Excellent communication skills

  • Team Player

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