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Hub Coordinator

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Job Description

Hub Coordinator

Job posted by: Natalie Morgan

HRGO are recruiting for a Carers Hub Co-ordinator. The postholder will provide appropriate up to date information, advice, support and assessment to Carers to support them in their caring role and undertake non-statutory assessment from the Carers Hub. You must have experience of working with people with care needs and/or Carers and an awareness of the voluntary and statutory sectors.

Core Duties

  • Provision of a telephone triage, assessment and support service to Carers from our Carers Hub

  • Respond appropriately to calls received in the Carers Hub, directing the caller to the most appropriate team member

  • Manage incoming referrals, ensuring procedures are followed and information systems are updated

  • Provision of information to Carers and professionals over the telephone, by e-mail and during visits to the Carer Centre

  • Provision of emotional support (not counselling) to Carers


  • Good standard of literacy & numeracy

  • Excellent administrative skills

  • Experience of working with people with care needs and/or Carers

  • Experience of dealing with confidential and sensitive matters

  • Experience of working to policies and procedures.

This is a full-time, permanent position, 37.5 hours per week, and is an excellent opportunity to work with a great team. If you feel you have the relevant experience, then please apply with an up to date CV. If you have not been contacted within a week, you should assume that you have been unsuccessful at this time.

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up to £35000 per annum


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