HRGO are recruiting for a Carers Hub Co-ordinator. The postholder will provide appropriate up to date information, advice, support and assessment to Carers to support them in their caring role and undertake non-statutory assessment from the Carers Hub. You must have experience of working with people with care needs and/or Carers and an awareness of the voluntary and statutory sectors.
Provision of a telephone triage, assessment and support service to Carers from our Carers Hub
Respond appropriately to calls received in the Carers Hub, directing the caller to the most appropriate team member
Manage incoming referrals, ensuring procedures are followed and information systems are updated
Provision of information to Carers and professionals over the telephone, by e-mail and during visits to the Carer Centre
Provision of emotional support (not counselling) to Carers
Good standard of literacy & numeracy
Excellent administrative skills
Experience of working with people with care needs and/or Carers
Experience of dealing with confidential and sensitive matters
Experience of working to policies and procedures.
This is a full-time, permanent position, 37.5 hours per week, and is an excellent opportunity to work with a great team. If you feel you have the relevant experience, then please apply with an up to date CV. If you have not been contacted within a week, you should assume that you have been unsuccessful at this time.
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