HRGO are recruiting for a Carers Hub Co-ordinator. The postholder will provide appropriate up to date information, advice, support and assessment to Carers to support them in their caring role and undertake non-statutory assessment from the Carers Hub. You must have experience of working with people with care needs and/or Carers and an awareness of the voluntary and statutory sectors.

Core Duties

• Provision of a telephone triage, assessment and support service to Carers from our Carers Hub

• Respond appropriately to calls received in the Carers Hub, directing the caller to the most appropriate team member

• Manage incoming referrals, ensuring procedures are followed and information systems are updated

• Provision of information to Carers and professionals over the telephone, by e-mail and during visits to the Carer Centre

• Provision of emotional support (not counselling) to Carers

Essential

• Good standard of literacy & numeracy

• Excellent administrative skills

• Experience of working with people with care needs and/or Carers

• Experience of dealing with confidential and sensitive matters

• Experience of working to policies and procedures.

This is a full-time, permanent position, 37.5 hours per week, and is an excellent opportunity to work with a great team. If you feel you have the relevant experience, then please apply with an up to date CV. If you have not been contacted within a week, you should assume that you have been unsuccessful at this time.