HRGO are currently looking for a Hire Desk Controller on behalf of a large engineering company with locations across the UK

The role involves operating within a sales orientated hire desk that satisfies the needs of the customer while maximising sales volume and profitability.

Duties:-

• Effectively communicate and build rapport with customers to improve performance and drive sales.
• Conduct outbound Telesales call to increase sales volumes.
• Promote and improve customer service by reducing Non Conformance Reports
• Monitor transport activities within the depot to ensure the most efficient and cost effective use.
• Comply with Health and Safety requirements and ensure compliance within the depot.
• Carries out duties as requested by Hire Desk Manager to meet customer requirements.
• Builds relationships with clients and increase sales volumes.
• Build relationships with colleagues including sales team and the wider organisation to ensure first class customer service, revenue and profitability is delivered.
• Build product knowledge to be able to demonstrate confidence when speaking with a customer.
• Maintains a high level of familiarity with the products and services the company offers.
• Achievement of operational KPI's as set by the company.
• Participates with stock takes within the time frame set.
• Ensure all administration and reporting standards are met.

Skills needed:-

• GCSE level of education
• At least 12 months customer service and selling experience.
• Telesales experience.
• Ideally some experience within Construction / civil engineering / plant hire or heavy industry sectors
• Attention to detail
• Problem solving, Active listening
• IT literate