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Hire Desk Controller

In or around this area


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up to £23000 per annum

Job Description

Hire Desk Controller

HRGO are currently looking for a Hire Desk Controller on behalf of a large engineering company with locations across the UK

The role involves operating within a sales orientated hire desk that satisfies the needs of the customer while maximising sales volume and profitability.


  • Effectively communicate and build rapport with customers to improve performance and drive sales.
  • Conduct outbound Telesales call to increase sales volumes.
  • Promote and improve customer service by reducing Non Conformance Reports
  • Monitor transport activities within the depot to ensure the most efficient and cost effective use.
  • Comply with Health and Safety requirements and ensure compliance within the depot.
  • Carries out duties as requested by Hire Desk Manager to meet customer requirements.
  • Builds relationships with clients and increase sales volumes.
  • Build relationships with colleagues including sales team and the wider organisation to ensure first class customer service, revenue and profitability is delivered.
  • Build product knowledge to be able to demonstrate confidence when speaking with a customer.
  • Maintains a high level of familiarity with the products and services the company offers.
  • Achievement of operational KPI's as set by the company.
  • Participates with stock takes within the time frame set.
  • Ensure all administration and reporting standards are met.

Skills needed:-

  • GCSE level of education
  • At least 12 months customer service and selling experience.
  • Telesales experience.
  • Ideally some experience within Construction / civil engineering / plant hire or heavy industry sectors
  • Attention to detail
  • Problem solving, Active listening
  • IT literate

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