1/8/2019 9:45:19 AM
HRGO Recruitment
HRGO Recruitment

German speaking Social Media Support Specialist

Bedfordshire - Luton
£20000 per annum
Job Reference

German speaking Social Media Support Specialist

HRGO are currently looking for Bilingual (German and English) Social Media Support Specialist to join the social media team for an automotive customer service centre based in Luton.

You will be responsible for monitoring and responding to comments and feedback through social media channels. While the primary focus is on social media, this role also supports customers through, email, voice, chat and community forums.


* Native German and English language
* Experience using popular social media platforms, especially Facebook & Twitter
* Creative writing skills - ability to repeat the same message, written in different ways and tailor to customer technical expertise level.
* Ability to work effectively in a fast-pace, dynamic and changing environment
* Excellent negotiation skills and ability to deal confidently with escalations /complaints
* Ability to look beyond obvious solutions and experiment with different approaches.
* At least 6 months experience in a customer service environment

HOURS: Monday to Friday (40 hour week)


Bright, modern, exciting place to work with excellent staff facilities.

* 4 week on site training programme to develop all skills and knowledge
* Employee discounts scheme.
* Pension scheme.
* Excellent relocation package.
* Professional development opportunities.


No file chosen
or import from cloud storage
Your CV must be a .doc .docx .pdf .rtf up to 1MB
How information about you will be used

In order to provide you with a recruitment service we may share your information with third parties such as employers and reference agencies, as set out in our privacy policy.

Please tick this box if you would also like us to email you information to help you in your job search, for example job news and latest opportunities.

Your CV is being uploaded, please wait...
Apply for Job

Application Complete

Browse more jobs

Talk to a Consultant

Similar German speaking Social Media Support Specialist jobs in the area

Bedfordshire - Luton
£19000 - £22000 per annum
Bedfordshire - Luton
Up to £9 per hour End of Season De-Icing Bonus