- Job Title: French Speaking Customer Service & After-Sales Support
- Location: Hailsham (1 day per week remote working)
- Salary: £26,000k
- Working hours: 8:00am to 4:00pm/ Monday to Friday
- Job type: Full time / Permanent
I'm looking for a friendly, customer-focused and fluent French-speaking Customer Service & After-Sales Care Representative to join a growing team and play a key role in delivering an exceptional customer experience.
In this role, you'll be the first point of contact for French-speaking customers, building strong relationships and ensuring they receive professional, responsive and personalised support at every stage of their journey. You'll handle customer enquiries, resolve issues efficiently, manage after-sales requests and ensure every customer feels valued and well supported.
I'm looking for someone who is confident communicating in French, genuinely enjoys helping people, and takes ownership of problems from start to finish. You'll need a proactive and solutions-focused approach, excellent attention to detail, and the ability to remain calm and professional when dealing with challenging situations.
This is a great opportunity for someone who wants to make a real impact, strengthen customer relationships and become a valued part of a customer-focused team.
Key Responsibilities
- Provide professional customer support via phone, email, in French and English.
- Respond promptly to customer enquiries regarding orders, deliveries, returns, warranties, and services.
- Handle after-sales support including returns, exchanges, refunds and warranty claims.
- Investigate and resolve customer complaints while maintaining a high level of customer satisfaction.
- Liaise with internal departments such as logistics, warehouse, sales, and technical support to resolve customer issues.
- Maintain accurate customer records.
- Follow up with customers to ensure issues have been fully resolved.
- Run weekly reports for our key customer's accounts.
- Meet individual and team service level agreements (SLAs) and key performance indicators (KPIs).
- Support promotional campaigns and product launches where required.
Requirements
- Fluency in French (spoken and written) and good level of English.
- Previous experience in customer service or after-sales support is essential.
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict resolution abilities.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Good organisational and time management skills.
- Proficiency with Microsoft Office (Excel, Word, Outlook, etc.).
Benefits:
- Discretionary company bonus
- 23 days holiday entitlement (additional one day of paid volunteering leave per annum)
- Long Service Bonus & Holiday Award: Eligible to receive a cash bonus and extra annual
- Free onsite parking
- Training and development programmes
If you are interested in this exciting opportunity, please click apply now and a consultant from our Eastbourne branch will be in contact.
