FIELD SERVICE ENGINEER
Locations - Wembley, Croydon, Dartford, Enfield
We have an exciting opportunity for a Field Service Engineer to join our team to install and provide technical support to our coffee, vending and water equipment to the standard required by our clients.
This is a great opportunity for a customer focused individual to join a fast-growing coffee, water, and vending company.
Responsibilities - Technical Service Support
- Completing machine filters/de-scales
- Working closely with the service desk daily
- Managing and recording service response to machine breakdowns and ensuring KPI's and standards are met or exceeded
- Carrying out any necessary repairs or services and reporting any major faults to ensure that all machines are always in good working order
- Using Vend Manager on smartphone to respond to service calls and complete calls & service reports
- Completing all necessary book/paperwork to Company standards
- Liaising with relevant sub-contractors to complete certain machine repairs
Installations
- Installing machines with other engineer(s) and/or sub-contractors where appropriate
- Installing coin mechanisms and card readers
- Registering all equipment on Vend Manager and/or other relevant software
- Managing customer satisfaction throughout and post installation
Vending machine portfolio includes:
- Evoca snack/cold drinks vending machines and tabletop/floor standing drinks machines
- Coffetek tabletop/floor standing drinks machine range
- Cimbali coffee machine range: S15/ S20/ S30
- WMF coffee machine range: 1100s/1500s/5000s/9000s
- Borg & Overstrom water coolers
- Aqua Libra - Illimani taps
Role Requirements
- Full UK driving licence - ESSENTIAL no more than 6 points NO DD or DR related offences*
- DBS Certificate - ESSENTIAL for this role due to our clients from Schools, Hospitals, Healthcare providers etc
- 2-3 years' experience as a field service engineer
- Excellent customer service skills
- Strong external and internal communication skills
- Live locally to Greater London
- Experience with Evoca, Coffetek and fresh milk coffee equipment as well as Vend Manager or a similar vend management system (Preferred)
* Applicants will be required to drive a company vehicle so must hold a full clean UK driving licence.
Salary & Benefits
- Competitive basic annual salary of £32K+
- 4 weeks (20 days) paid holiday which increases year on year
- Company van
- Full expense reimbursement
- Company phone with vend management software
- Extensive training and development
For more details regarding this role, please speak to Michelle Ings, HRGO London & Essex office 01708 220023 or email michelle.ings@hrgo.co.uk
Please also regster online with hrgo.co.uk
