Our client is currently seeking Inbound Customer Service Advisors to join a busy High Street Retail contact centre, with starts on Friday 28th January.
The roles are full time 40 Hours per week and work on a rota basis 5 out of 7 days between 8am-7pm Mon-Fri and 8am-6pm Sat and Sun. This is a site based role placed conveniently within walking distance of local transport links.
The customer services team deal with all customer related queries including chasing deliveries and returns, online and ordering issues, in store issues and store reservations, gift card enquiries, promotion enquiries and marketing queries. We work in a very busy and fast paced environment where communication is key to ensure the smooth running of the operation. As an agent, you can expect to respond to our customers via various channels mainly email and telephone. We are looking for self motivated, confident candidates who are able to strike a rapport with customers with ease. Must have good computer skills due to systems use and good level of grammar.
All roles are subject to skill ability tests sent out following interview process. To apply please register with us at www.hrgo.co.uk/register. Upon completion please call on 0151 203 1757 to discuss in more detail.
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