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Emergency Call Handlers - Norwich

In or around this area

Norwich

Job reference

251936/006

Hourly rate

up to £17.05 per Hour

Job Description

Emergency Call Handlers - Norwich

Job Title: Emergency Call Handler (possible Temp to Perm for right person!)

Location: Norwich

Hourly Pay Rate:

Weekdays 06.00 to 20.00 £10.40

Nights 20.00 to 06.00 and Saturdays £13.62

Sundays and Bank Holidays £17.05

Do you want to be part of a team of Call Handlers responding to all incoming telephone calls, giving emergency calls priority over non-emergency calls; on a 24/7 basis, working rotating shifts basis.

Please only apply if you are able to work all shift patterns i.e. Days, Nights and Weekends

Qualifications

  • 4 GCSEs at grade C or above (or an equivalent qualification) including English
  • RSA Level 3, (or equivalent keyboard skill)

Experience Required

  • Previous call centre environment
  • Understanding of medical terminology
  • Customer service experience
  • Excellent listening skills
  • Remain calm under pressure
  • Handle traumatic, emotional and distressing situations
  • The ability to manage and support others during times of crisis -most commonly during an emergency call

Interested, we look forward to receiving your application!

Apply Now !!!

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