HRGO are currently recruiting for a reliable and customer-focused E-commerce Assistant to join the team. The ideal candidate will be comfortable handling customer enquiries via live chat and telephone, providing clear, accurate information about orders, returns and product availability. A high standard of written English and strong communication skills are essential.
Key responsibilities
Respond to customer conversations on live chat promptly and professionally.
Answer telephone calls about orders, deliveries, returns and general enquiries.
Provide accurate information and resolve basic order issues or escalate to the appropriate team.
Update order records and customer information in the CRM or order management system.
Monitor and follow up on outstanding queries to ensure timely resolution.
Work with other departments (warehouse, logistics, customer service) to track orders and manage expectations.
Maintain high standards of written communication for chat, email and internal notes.
Skills and experience required
Proven experience in a customer service role, ideally within ecommerce or retail.
Confident and professional telephone manner.
Strong written English with excellent grammar and spelling.
Comfortable using live chat platforms and basic CRM/order management systems.
Good attention to detail and ability to multitask in a fast-paced environment.
Problem-solving attitude and willingness to learn.
If you are interested in this E-commerce Assistant role, please contact Mia at 0151 439 3051 or email Mia.Tong@HRGO.co.uk
