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Duty Manager

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Job Description

Duty Manager

Job posted by: Angela Hewitt

HR GO are looking to recruit a Duty Manager to manage a Leisure Facility based in the Harrogate area.

Main Duties and Responsibilities:-

Based at one leisure facility but may be required to fulfil DM duties at other sites.

When on Duty takes full responsibility for operation of the facility including acting as keyholder, security when opening/closing facility, and implementation of all Normal and Emergency Operating Procedures.

Ensures facility operates in line with H&S and legislative requirements and Policy and Procedures.

Provides high standard of facility presentation and customer care. Responds to and acts on customers comments made in person,by telephone,email or letter.

Ensures effective delivery and development of site-based activity programmes.

Prompt and effective action in relation to safety checks, pool water tests etc

Rapid and effective application of life saving skills when required.

Manages any incidents arising, taking the lead in response to an emergency situation.

Attends callouts outside of operational hours in response to alarm activation or other safety or security situations.

Within DM Team works collaboratively to plan and manage service delivery including lead responsibility for co-coordinating specific areas of facility operation e.g. Pool Plant, SDS programme, staff rotas, training, events etc.

Routine administrative tasks and record keeping including authorising timesheets and financial orders. Cash management including compliance with security and financial management requirements.

Operation of Sportsoft system, managing customer bookings and transactions. Ensuring accuracy and compliance with Council procedures and Data Protection legislation.

Liaison with suppliers, contractors and other Officers (including Property Services) to ensure effective operation of facility.

Management of all staff on site when on Duty including effective communication, supervision, managing staff behaviour and dealing with routine disciplinary, capability and welfare issues.

Deals with operational staffing issues on site. Refers complex HR issues to Operations Managers.

Line Management responsibility for an allocated group of staff including supervision, training/CPD, and Appraisals.

Ensures safe staffing levels and systems of work. Prepares and manages staff rotas including liaison with other sites to ensure effective and efficient deployment of staff resources.

Attends training sessions as required to maintain and develop professional qualifications.

As part of the S&L Operations Team contributes to forward planning,problem solving and decision-making in relation to all aspects of service delivery and development.

Engagement with customers,schools and user/community groups to ensure customer satisfaction and feedback, and inform ongoing service development and improvement.

Monitor business performance against agreed site objectives and targets and suggest improvements.

Development and delivery of marketing ideas/promotions to increase participation and ensure business development.

Additional duties as delegated by the Operations Management Team.

You must possess the following qualifications:-


Relevant professional qualifications including First Aid at Work, Pool Plant, NPLQ.

Further Education qualification in leisure or related field.

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