Job Title: Digital Services Manager (Client-Facing)
Location: South West England (Hybrid working)
Salary: £32,000 - £35,000 DOE
Job Type: Full-time, Permanent
About the Role
A fantastic opportunity has arisen for an experienced Digital Services Manager to join a forward-thinking professional services organisation undergoing significant digital transformation.
This is a client-facing role where you will lead the delivery of cloud accounting solutions, support digital adoption, and play a key role in improving systems, processes, and data quality across the business.
You will also be responsible for managing and developing a small team, ensuring high standards and consistent delivery across digital services.
Key Responsibilities
- Lead end-to-end cloud accounting migrations, including system setup, data transfer, reconciliation, and go-live support
- Deliver client workshops to understand current processes and design improved, efficient workflows
- Manage and enhance client onboarding processes to ensure a smooth and professional experience
- Line manage and mentor team members, overseeing workload allocation and quality assurance
- Develop and implement best practices for documentation, workflows, and inter-team collaboration
- Ensure high standards of data accuracy, consistency, and compliance across internal systems
- Support regulatory onboarding processes, including KYC/AML requirements
- Collaborate with senior stakeholders to scope projects, build proposals, and present solutions
- Monitor performance, identify risks, and drive continuous improvement initiatives
Requirements
- Minimum 5 years' experience delivering cloud accounting solutions in a client-facing environment
- Strong experience with platforms such as Xero and/or QuickBooks Online
- Proven track record of leading projects from discovery through to implementation and post-go-live support
- Solid understanding of ledger migrations, reconciliations, VAT setup, and system integrations
- Experience managing or mentoring team members
- Strong communication skills with the ability to explain technical concepts clearly
Desirable Skills & Experience
- Relevant certifications in cloud accounting software (advanced level preferred)
- Experience with onboarding and workflow automation tools
- Knowledge of compliance processes such as KYC/AML
- Background within a professional services environment
- Experience with practice management or document management systems
- Advanced Excel skills, including data transformation techniques
What's on Offer
- Hybrid/flexible working with a supportive, collaborative team
- £32,000 - £35,000 per year (DOE) with annual salary review
- 25 days holiday plus public holidays, with flexible buy/sell options
- Life cover and 24/7 Employee Assistance Programme
- Flexible benefits including health support, private medical, cycle to work, and charitable giving
- Performance-related incentives
- Employer pension contributions increasing with service
- Enhanced family-friendly policies after qualifying period
This vacancy is being advertised by HRGO Recruitment on behalf of their client. To apply, please submit your CV. Further details will be provided to shortlisted candidates.
