Job specification
Position: Customer Support Advisor - Home working
Hours: Hours 37.5 hours per week Monday to Friday between 8am - 8pm
Salary: £8.72 weekly pay
Job Type: Temporary FTC (may become permanent)
Do you have excellent customer service skills are enjoy helping customers?
Our client delivers services to over 20 million claimants and customers a year and is responsible for helping people move into employment, supporting pensioners and protecting some of the most vulnerable in our society. As an essential public service, they help people lift themselves out, and to stay out, of poverty, through work, saving and support.
Immediate opportunities are available with our client, who are looking for Customer Service Advisors.
As Customer Service Advisor you will be required to dealing with both inbound telephone and online queries from the general public and advising on the best way forward for their employment status in line with government guidance.
There is a 5-day comprehensive training package providing you with all the knowledge required to handle the various call types. There is an excellent support network within the business consisting of a Virtual Floorwalking Team. The team will provide on the spot answers to questions in the early stages of you taking your first call. A Helpdesk/Escalations Team who are available to offer ongoing support, and guidance. The team will assist with any queries/escalations you may need to raise. You will also receive support from an Internal Safeguarding Team, the Team are on hand to assist with calls from extremely vulnerable people. Full Safeguarding Training is provided prior to you taking your first call.
What you'll need to do:
What we'll need from you:
Essential criteria:
Benefits:
Please call HR GO recruitment for more information email justine@hrgoliveprool.co.uk or register your interest through our website www.hrgo.co.uk/register-new 0151 3471110
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