We use cookies. About our cookie policy

You're interested in

Customer Success Manager - Education

In or around this area


Job reference



£30999 - £31000 per annum, Plus Additional Benefits

Job Description

Customer Success Manager - Education

Customer Success Manager - Multi AcademyTrusts

Teachright are currently working with a client that creates software to help education institutions meet their commitment to make sure that every student has the best possible opportunity to succeed. The company work with over 20,000 schools in 46 countries, providing instant access to information on emerging trends to support with meeting education priorities.

Their Customer Success Team is part of the wider services business which is responsible for the delivery of training, consultancy, support and management of the customer relationship. The Customer Success Manager is responsible for managing the post-sale customer relationship and ensures customers receive a return on investment in their products and services, as well as driving usage and increasing reference-ability. The Customer Success Manager works with a number of accounts and serves as a trusted advisor to promote retention and brand loyalty.

We are therefore looking to appoint a Customer Success Manager who will be responsible for building relationships with Multi Academy Trusts across the country. This is a permanent role with a salary of £31k per annum plus additional benefits.


Delivering a service which ensures all customers can achieve best value for their products, thereby improving customer outcomes.

  • Demonstrate advanced insights and understanding of each customer's business priorities
  • Develop a highly collaborative and positive relationship with the customer, managing adoption, driving usage and monitoring customer satisfaction.
  • Provide a high level of functional expertise and sector knowledge to expand the customer's use of the product and support with thought leadership activity.
  • Drive customer retention, identify new growth opportunities, and secure customer willingness to advocate on a range of products.
  • Represent the "Voice of the Customer" across the different business teams
  • In partnership with the Account Management team attend customer meetings, lead on service improvement plans and the measurement of customer satisfaction.


  • Knowledge and experience of the SIMMS product
  • Relevant experience of working within the senior leadership team in a school.
  • The ability to establish strong relationships with excellent engagement skills that can advise and influence business decision makers
  • Strong persuasive communicator with the ability to deliver both remote and face to face presentations
  • Pro-active, strong organisational/time management skills and the ability to manage multiple projects simultaneously
  • Creative problem solver, ability to work independently and collaboratively within a team
  • Strong persuasive communicator with the ability to deliver both remote and face to face presentations
  • A clean driving licence is essential, as there may be some travel. Overnight stays away from home may be necessary on occasions.

To apply for this role please click on the 'APPLY NOW' button in the first instance.

Similar Customer Success Manager - Education jobs in the area

West Midlands - Coventry
£10.00 per Hour, Paid breaks, Parking
West Midlands - Birmingham
Not Specified
West Midlands - Birmingham
Not Specified
West Midlands - Coventry
£31000 per annum, Plus Additional Benefits
West Midlands - Birmingham
Not Specified


Your Cover Letter must be a .docx or .rtf Alternatively you can type one in below.
No file chosen
Start typing your cover letter here
No file chosen
or import from cloud storage
Your CV must be a .doc .docx .pdf .rtf up to 10MB

In order to provide you with a recruitment service we may share your information with third parties such as employers and reference agencies, as set out in our privacy policy.

Your CV is being uploaded, please wait...
Apply for Job

Application Complete

Thank you for sending your details. One of our consultants will be in touch shortly.

Browse more jobs

Sorry, there has been an issue processing your job application. Please contact your local branch.