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Job Reference
Salary
Job Description
Customer service representative
We are looking for a part time Customer service Person for a fantastic client in Yeovil
Ideally working from 9.30 to 3.30pm but we can be flexible on that.
Core strength data entry and accuracy,
Salary pro-rata 25k
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JOB PURPOSE Give a single purpose for the existence of this role |
Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales |
Customer Service
Monitoring sales inbox where necessary at agreed times of day
Process of orders via various media sources
Answering calls in a professional manner and dealing with all efficiently and redirecting to the correct areas
Communicating to customers regarding all queries including short deliveries, back orders etc
Liaising and supporting all departments to help resolve customer issues
Assist customers in placing their order
Provide Product Information to all customers
Follow correct procedures for all daily tasks
Prioritising orders based on the areas they are going or which transport they are going on e.g. Overseas customers, DPD orders
Working with other departments to resolve Customer Interactions recorded on the CRM system
Sales Support
Proactively calling existing customers to get them to place ordersProviding customers prices for their standard list rates using pricing
Taking verbal quotation requests from customers and forwarding to the relevant areas
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ADDITIONAL RESPONSIBILITIES What other tasks might the job holder be expected to do outside their normal working activities? |
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PERSONAL SKILLS |
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Hours and Benefits
23 days holiday increases to 25 after three years
Salary circa 25k PRO RATA
They buy lunch for their staff
9.30- 3.30
free Parking