TEMPORARY CUSTOMER SERVICE REPRESENTATIVE

WORK FROM HOME

COMPLEX FLEXIBILITY - SHIFT PATTERN - 7 DAYS A WEEK

£8.72 per hour

You will be responsible for taking inbound calls from the public and guiding them through the process of the capture of personal data.

A successful Customer Service Representative will ideally have:　

• Excellent customer service skill

• A friendly approach & bubbly personality.

• The ability to empathise with the callers while maintaining professional standards

• An ability to take ownership of queries and the desire to achieve a resolution on every call

• Accurate capture of personal data

• Experience in dealing with a high volume of calls from a varied customer group.

• Excellent Keying/Listening & Data Inputting skills.

• Ability to navigate around a PC comfortably

• A good record of punctuality.

• Resilience and good work ethic.

• Understanding of and adherence to the company policies and procedures

• Inbound calls - primarily dealing with general customer queries plus personal data capture. There may also be some limited outbound calling (not sales)

• Some staff will also be required to multi-skill across webchat/SMS/email

• Weekend work: Will be open on Sunday 21st March and you must be available to work

REQUIREMENTS

You will be required to obtain a DBS for this position

Complete flexibility for shift pattern over a 7 day week