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Customer Service Representative


Hertfordshire - Bishop's Stortford
£8.72 per Hour
Temporary
Job Reference
255891/001

TEMPORARY CUSTOMER SERVICE REPRESENTATIVE

WORK FROM HOME

COMPLEX FLEXIBILITY - SHIFT PATTERN - 7 DAYS A WEEK

£8.72 per hour

You will be responsible for taking inbound calls from the public and guiding them through the process of the capture of personal data.

A successful Customer Service Representative will ideally have: 

  • Excellent customer service skill

  • A friendly approach & bubbly personality.

  • The ability to empathise with the callers while maintaining professional standards

  • An ability to take ownership of queries and the desire to achieve a resolution on every call

  • Accurate capture of personal data

  • Experience in dealing with a high volume of calls from a varied customer group.

  • Excellent Keying/Listening & Data Inputting skills.

  • Ability to navigate around a PC comfortably

  • A good record of punctuality.

  • Resilience and good work ethic.

  • Understanding of and adherence to the company policies and procedures

  • Inbound calls - primarily dealing with general customer queries plus personal data capture. There may also be some limited outbound calling (not sales)

  • Some staff will also be required to multi-skill across webchat/SMS/email

  • Weekend work: Will be open on Sunday 21st March and you must be available to work

REQUIREMENTS

You will be required to obtain a DBS for this position

Complete flexibility for shift pattern over a 7 day week


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