Job Specification

Position: Customer Service Executive

Location: Deeside

Salary: £21,000p/a raising to £21,958 after 6 months

Hours: Monday-Friday 9am-5pm

An excellent opportunity to join an expanding team, we are looking for candidates with existing customer service skills preferably within manufacturing with MS Office, in particular Excel, Word and Outlook knowledge.

Key Responsibilities:

• Communicate daily with Sales Account Managers on all general enquiries regarding key accounts.

• Proactively manage customer's requirements via email and telephone on a regular basis to understand stock requirements and stock forecasts.

• Liaise with the purchasing department for raw material requisitions.

• Monitor aged stock level on behalf of the customer

• Effectively liaise with Production, utilising data to continuously ensure all customers are up to date with orders & despatches.

• Understand and monitor delivery lead times given by customers and proactively communicate with other departments to achieve required results.

• Provide a constant high standard of customer care, developing close, supportive business relationships with our customer base.

• Identify deal with any customer complaints and ensure they are resolved effectively and professionally.

• When required, provide bespoke data reports for customers or colleagues.

• Liaise with our Finance Shared Services Centre to ensure customer's accounts are paid and resolve any outstanding queries held on file.

The Company Offers:

On site Parking

Canteen

31 days holiday including bank holidays

Ongoing training and development

Please call Nicola at HR GO recruitment for more information on 0151 3471110 or email nicola.evans@hrgo.co.uk