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Customer Service Executive

In or around this area


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£20065 per annum

Job Description

Customer Service Executive

Job posted by: Shauni Mankin

HR GO are looking to recruit Customer Service Executives to start throughout October for their prestigious Contact Centre based in the Sunderland area.

The ideal candidate should have come from a solid telesales or retail background, with excellent customer service skills.

The salary is £20,065 per annum. which includes shift allowance.

In return for this, you can expect to work in a friendly environment with onsite facilities such as free breakfast when working weekends, desk massages, family fun days, an annual ball invitation and subsidised canteen prices.

Responsibilities and main Attributes:-

  • Receive inbound calls from new and existing customers
  • Communicate the benefits of products and services
  • Build an excellent rapport, understanding their needs in a professional manner
  • Ability to work to targets
  • Excellent communication skills, both verbal and written
  • Understand and up sell the company products
  • Data entry and information gathering
  • Ability to work to KPI'S
  • IT literate and attention to detail
  • Experience of working within a call centre environment is desirable
  • Consistent delivery of quality and attention to details
  • Enthusiasm for customer service and satisfaction
  • IT literate and competent

Working hours are;

Week 1 - between 10am to 10pm Monday to Thursday (Rota days off on Friday, Saturday and Sunday)

Week 2 - between 8am to 10pm Monday to Thursday and then between 10am-12pm on a Saturday and Sunday (Rota day off on a Friday)

All candidates must be able to pass a criminal and financial background check prior to start date.

If you are interested please apply online today or call 0191 2301818.

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