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Customer Service Coordinator

In or around this area

Ashford

Job reference

259811/001

Salary

up to £28000 per annum

Job Description

Customer Service Coordinator

Job posted by: Emily Snaith

Are you experienced with SAGE, and managing 3rd party logistics providers? An excellent Customer Service Coordinator position has become available, for our client based on the outskirts of Ashford. You Will be an important part of the Customer Service team, supporting the Supply Chain Manager and other team members in the reporting of all activities, performance, and customer related issues.

Main Responsibilities:

  • Liaising daily with logistics providers and customers to ensure vehicles are booked and issues are resolved

  • Develop positive relationships

  • Produce regular service level reports

  • Investigate customer credit claims

  • Manage and specific customer paperwork requirements

  • Communicate closely with the planner

About you:

  • Working Knowledge of SAGE Software

  • Understanding of supply chain principles

  • Knowledge of managing 3rd party logistics providers

  • Good planning and coordinating skills

  • Strong Microsoft Office skills, specifically Word and Excel

This role will include some weekends as part of a regular rota, hours 8am - 5pm. The salary is £25,000 - £28,000 depending on experience. Please apply with your CV for more information.

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