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Customer Service Consultant - Starts 4.10.2021

In or around this area

Wirral

Job reference

retcusserv

Weekly rate

£335 - £357 per week

Job Description

Customer Service Consultant - Starts 4.10.2021

Job posted by: Justine Jones

We are currently recruiting on behalf of our client based on the Wirral. We are seeking Customer Service Consultants.

The roles are full time positions working on a rotational basis Monday-Sunday 8am-8pm. You will be required on behalf of an international retail client and training will be provided on site.

This is a small team and you will be required to assist with the below:

  • Processing telephone orders and communicating with customers about various after sales enquiries, this will include delivery issues and account enquiries
  • Being proficient in using different methods of customer communication, including telephone, email, social media and live chat
  • Maintaining positive, personalised and professional relationships with customers to ensure they continue to shop with the client
  • Identify and escalate and underlying issues to team managers
  • Liaising with other departments and transferring queries when required

Should this be of interest please forward over your current CV to jon@hrgoliverpool.co.uk or call Jon on 0151 347 1110 to discuss and arrange an interview.

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