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Customer Service Booking Specialist

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Customer Service Booking Specialist

Job Description

Position: Booking Specialist

Location: Ellesmere Port

Hours: Monday - Friday Shift between 8.00am-8.00pmplus a minimum of 13-16 Saturday or Sunday in a year between 09:00 - 17:30 (paid at 1.5x your hourly rate).

Salary: £22,222 plus weekend pay £17.10 per hour

Due to growth and success, we are currently looking for a Booking Specialist to join our client based in Ellesmere Port.

If you are currently seeking a new challenge, work within a great team in an excellent environment then this is opportunity for you!

The ideal candidate will have gained previous experience within a similar role. You will possess excellent customer service skills, with good communication skills both verbally and written. Deliver a professional service within a timely manner and the ability to work well using own initiative.

What the company offer:

  • Modern office environment, easily accessible with local transport links within walking distance
  • On-site Gym
  • In-house training and on-going career development
  • Pension company contribution
  • Company Bonus Scheme
  • Long Service and Employee Awards

About the role:

  • Monitor and action all email & telephone requests for bookings.
  • Carry out the above in line with set company service level standards in a friendly & professional manner.
  • Use internal systems to check availability, make bookings, reserve seating, amendment of bookings and making any amendments if needed.
  • Make sound commercial decisions on margins & pricing on a booking-by-booking basis.
  • Work on own initiative without constant supervision.
  • Update all transactions accurately on the database.
  • Keep on top of all airline deadlines for deposits, balance payments, names & ticketing.
  • Ensure payments are received from clients in good time to meet deadlines.
  • Follow up quotes by telephone or email.
  • Form close ties with staff within partners to strengthen relationships.
  • Be aware of, and work towards, sales targets.
  • Answer phones of other departments during busy times.

To apply please forward your current CV to or call 0151 347 1110 to discuss in more detail.

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