HR GO are looking to recruit a Customer Service Advisor for their prestigious client based in Sunderland on a permanent basis.

Due to their strong brand heritage and success they are seeking to expand their current manufacturing and operational office, this is a full time permanent position, providing excellent customer service and technical support to their customers.

Following an in-house training programme you will be required to advise customers , relating to any technical issues on their product and offer first class customer service.

Essential skills/experience for the Customer Service Advisor role:-

• Excellent communication and listening skills with a good telephone manner

• Experience of working in a Customer Service orientated role and have a solid understanding of good customer service, essentially within a trade or technical environment

• The ability to problem solve through probing of questions and gathering information

• Have an empathetic and caring nature

• Strong competency and ability to use various computerised systems

• Familiar with Microsoft Office

• Minimum of 5 GCSE's at grade "C" and above

• Reliable and punctual

Desirable skills/experience for the Customer Service Advisor role:

• Worked and have recent experience of a technical, trade or engineering support role

• Call centre experience, dealing with high volume inbound calls

• Experience of working in an office environment

• Computer literate and excellent written skills

If you looking for a long term career within a forward thinking company who are leaders in technology and service within the sector please apply today.

Interviews will be held on Thursday, 29th April 2021.

Salary: Negotiable, dependent upon experience

Working Hours: 38 hours per week, with 30 minutes for lunch

Position: Permanent

Holidays: 25 days, plus 8 statutory Bank Holidays.

Other Benefits: Pension, Life Assurance and critical illness cover