Shift Pattern: Monday to Friday, between 08:00-18:00
Shift examples: 08:00-16:30, 09:00-17:30, or 09:30-18:00
We are looking for enthusiastic and customer-focused Customer Service Advisors to join our team at a leading stationery brand. You will be the first point of contact for customers, providing support through telephone, email, and live chat.
This is a fantastic opportunity for someone who enjoys helping people, solving problems, and delivering excellent customer experiences in a fast-paced environment.
Key Responsibilities
Handle inbound customer calls professionally and efficiently.
Support customers with product enquiries, online orders, deliveries, returns, exchanges, and refunds.
Resolve customer queries with a friendly, empathetic, and solution-focused approach.
Update customer details accurately using internal systems.
Process orders, amendments, and payments when required.
Escalate complex queries to the relevant teams.
Maintain strong product knowledge to provide accurate advice and recommendations.
Work towards individual and team targets, including quality, productivity, and customer satisfaction goals.
Work collaboratively with colleagues to provide an excellent customer journey.
Follow company procedures, including data protection requirements.
What We're Looking For
Previous customer service or contact centre experience is desirable but not essential.
Excellent communication and listening skills.
A friendly and professional telephone manner.
Strong problem-solving skills with the ability to handle challenging situations.
Good IT skills and confidence learning new systems.
Strong attention to detail and organisational skills.
Ability to multitask and remain calm under pressure.
Flexible approach to working hours when required.
What We Offer
Full training and ongoing support.
A supportive and inclusive working environment.
The opportunity to represent one of the world's leading stationery brands.
