Working hours/days: Monday to Friday 8am-6pm and 1 in 3 Saturdays 9am-5pm
HR GO Recruitment are looking for an enthusiastic and energetic character to join one of the professional services companies based in Boldon Colliery as an Customer Service Advisor.
The ideal candidate will be customer service focused, able to work as part of a team or individually with good negotiation skills. You will be responsible for handling calls and queries in a polite and professional manner.
General Duties of Customer Service Advisor:
Hhandling all incoming enquiries via various customer-driven communication channels.
Gain customer buy-in to share contact details using empathetic customer service skills.
Provide reassurance naturally during conversations.
Focus on booking appointments for to visit the care home
Retain ownership of the customer enquiry throughout the entire journey, from initial enquiry to resident admission.
Conduct follow-up calls to manage and support customer needs.
General Requirements of Customer Service Advisor:
Excellent listener and communicator.
Previous experience in fast paced office/call centre environment.
Strong customer service skills.
If you are interested in the Customer Service Advisor based in Boldon Colliery hit the 'apply now!' button for an immediate interview!
