HRGO Recruitment are looking for a professional, quick-thinking Customer Service Advisor to join a dynamic and fast-paced team. The ideal candidate will be a strong communicator with excellent problem-solving skills, committed to providing outstanding customer service.
In this role, you will be responsible for handling customer orders, processing returns, resolving queries and complaints, and addressing delivery issues efficiently.
General Duties:
Build a rapport and maintain a professional telephone approach with every Customer
Process Customer orders, returns, queries and enquiries in a timely and accurate manner
Resolve complaints or disputes in a proficient manner
Work with colleagues in the Purchasing and Operations departments to resolve stock shortages and delivery issues
Update Customer information and notes during and after every call so each note contains detailed information regarding the call and any necessary follow up
Monitoring back orders and offering alternative products to fulfil orders
Offer Customers other services or promotions which add value to their business i.e. Engineering
Available to cover for colleagues in both the Customer Service and the Internal Sales Team
Benefits:
Hybrid working model (2/3 days in the office)
Profit related bonus scheme
Social committee/ frequent social events
Staff account and shop access
Endless personal and professional development
Parking available
Requirements
Ideally three years' experience in a similar role
GCSE or equivalent education / NVQ Customer Service
Excellent verbal and written communication (especially telephone) skills and an ability to anticipate the needs of Customers
Problem solving skills
Knowledge of SAP ERP system (or Sage, Nav, etc.) and Office 365 (word/excel/outlook) and Fresh/Zendesk
Basic selling skills - desirable but not essential
If you are interested in this exciting opportunity, please click 'APPLY NOW' and a consultant from our Eastbourne branch will be in contact.
