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Customer Service Advisor

In or around this area

Wrexham

Job Reference

NE114247

Salary

up to £24000 per annum

Job Description

Customer Service Advisor

Job specification

Position: Customer Service Advisor

Location: Llay

Hours: Monday - Friday

Salary: £24,000p/a

Our client is a large manufacturer and are looking for an addition to their well-established team, the idea candidate will have previous Customer Service, Account Management experience.

Duties:

  • Ensure Customer orders are processed in a timely manner
  • Cross-selling or up-selling our products as & when necessary
  • Identify opportunities, produce leads, and book appointments for the sales teams while developing high-quality leads
  • Proactively follow up with Customers in conjunction with key account managers
  • Identify and follow up opportunities with companies who are not already on the database and generate new business leads as required
  • Work closely with the sales team to assist with their Customer's sales objectives
  • Work effectively with all departments within the company to ensure customer requirements are met
  • Customer service plays a key part of the day-to-day role which is in integral part of the business
  • Respond to complaints from customers and give after-sales support when required
  • Assist in managing non-financial data in electronic form and present reports as & when requested
  • Regularly update customer database

Skills and Qualifications:

  • GCSE grade C or above or international equivalent
  • Proficient in MS Office, specifically Excel skills. Familiarity in SAP or SAGE will be preferred.
  • Confident in liaising with internal and external customers.
  • Familiarity in similar roles with CRM systems and practices
  • Excellent communication and presentation skills.
  • Strong telephone manners and listening skills
  • Ability to multi-task, prioritise, and manage time effectively
  • Ability to think independently, assumes accountability.
  • Proven customer support experience or experience as a Customer service representative

Please call Nicola at HR GO recruitment on 0151 3471110 or email nicola.evans@hrgo.co.uk

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