Job specification

Position: Customer Service Advisor

Location: Llay

Hours: Monday - Friday

Salary: £24,000p/a

Our client is a large manufacturer and are looking for an addition to their well-established team, the idea candidate will have previous Customer Service, Account Management experience.

Duties:

• Ensure Customer orders are processed in a timely manner
• Cross-selling or up-selling our products as & when necessary
• Identify opportunities, produce leads, and book appointments for the sales teams while developing high-quality leads
• Proactively follow up with Customers in conjunction with key account managers
• Identify and follow up opportunities with companies who are not already on the database and generate new business leads as required
• Work closely with the sales team to assist with their Customer's sales objectives
• Work effectively with all departments within the company to ensure customer requirements are met
• Customer service plays a key part of the day-to-day role which is in integral part of the business
• Respond to complaints from customers and give after-sales support when required
• Assist in managing non-financial data in electronic form and present reports as & when requested
• Regularly update customer database

Skills and Qualifications:

• GCSE grade C or above or international equivalent
• Proficient in MS Office, specifically Excel skills. Familiarity in SAP or SAGE will be preferred.
• Confident in liaising with internal and external customers.
• Familiarity in similar roles with CRM systems and practices
• Excellent communication and presentation skills.
• Strong telephone manners and listening skills
• Ability to multi-task, prioritise, and manage time effectively
• Ability to think independently, assumes accountability.
• Proven customer support experience or experience as a Customer service representative

Please call Nicola at HR GO recruitment on 0151 3471110 or email nicola.evans@hrgo.co.uk