Our client is a large manufacturer and are looking for an addition to their well-established team, the idea candidate will have previous Customer Service, Account Management experience.
Duties:
Ensure Customer orders are processed in a timely manner
Cross-selling or up-selling our products as & when necessary
Identify opportunities, produce leads, and book appointments for the sales teams while developing high-quality leads
Proactively follow up with Customers in conjunction with key account managers
Identify and follow up opportunities with companies who are not already on the database and generate new business leads as required
Work closely with the sales team to assist with their Customer's sales objectives
Work effectively with all departments within the company to ensure customer requirements are met
Customer service plays a key part of the day-to-day role which is in integral part of the business
Respond to complaints from customers and give after-sales support when required
Assist in managing non-financial data in electronic form and present reports as & when requested
Regularly update customer database
Skills and Qualifications:
GCSE grade C or above or international equivalent
Proficient in MS Office, specifically Excel skills. Familiarity in SAP or SAGE will be preferred.
Confident in liaising with internal and external customers.
Familiarity in similar roles with CRM systems and practices
Excellent communication and presentation skills.
Strong telephone manners and listening skills
Ability to multi-task, prioritise, and manage time effectively
Ability to think independently, assumes accountability.
Proven customer support experience or experience as a Customer service representative
