PERMANENT - CUSTOMER SERVICE ADVISOR - OFFICE BASED - FULL TIME £29,000.00
Due to our continued growth, we're looking to recruit somebody who is passionate about their job & enjoys working within a close-knit team. Our Customer Service Administrators are the first point of contact for our customers & must always maintain the highest level of service. You will work in a fast-paced environment - No two days are ever the same!
Job Role:
Responsible for the administration of incoming insurance claims
Booking customers in for estimates & their vehicle repairs
Provide an exceptional level of customer service, ensuring all enquiries are dealt with quickly and efficiently
Effectively operate a Bodyshop Management system, maintaining detailed claim logs
Liaise with our Customers, Work Providers & Insurance companies to provide progress updates on repairs
Ensure the efficient operation of vehicle movements (in/out)
Respond to emails in a timely and professional manner
Take card payments from customers for Sales Invoices
Take a proactive approach to work & assisting colleagues where necessary
Dealing with any other ad-hoc tasks as set by Line Manager or Operations Manager
OTHER EXPERIENCE, KNOWLEDGE & SKILLS TO INCLUDE -
Excellent customer service and interpersonal skills
A great team player, who can easily build relationships with all departments in the company
Self-motivated, with a strong work ethic and a positive attitude
Must be able to prioritise your work in a fast-paced environment and manage a high workload
Exceptional attention to detail
Very good written and spoken English is essential
Excellent IT skills - specifically Microsoft Outlook, Word & Excel
THE PACKAGE & COMPANY BENEFITS -
➢40 hours per week
Monday - Friday (no weekends or compulsory overtime)
