Customer Service Advisor - Earn £12.87 per hour - Full Time - Temporary to Permanent - Apply Now!
HRGO Recruitment are recruiting on behalf of a well-established care provider for compassionate and customer-focused Customer Service Advisors. This is an excellent opportunity to join a supportive team where you will help families make important decisions about care for their loved ones.
This is a 12-week temporary assignment with the potential to become permanent, subject to business growth and client requirements.
Employee Benefits:
£12.87 per hour
Full-time hours
12-week temporary assignment with potential for permanent opportunities
Supportive and friendly team environment
Full training provided
Opportunity to make a real difference to people's lives
Shift Pattern:
The Customer Care Team operates during the following hours:
Monday to Friday: 8:00am - 6:00pm
Saturday & Sunday: 9:00am - 5:00pm
Working 1 in 2 weekends on a rota basis
Responsibilities:
Handling inbound and outbound calls, voicemails and online enquiries
Listening to customers with empathy and understanding their individual needs
Providing reassurance and guidance throughout the enquiry process
Booking care home show rounds and appointments
Managing enquiries from first contact through to admission
Scheduling follow-up calls and maintaining accurate records
Liaising with care home teams to coordinate appointments and assessments
Handling calls from relatives, suppliers and job applicants professionally
Delivering an outstanding customer experience at every stage
Requirements:
Have excellent communication and listening skills
Are compassionate, patient and empathetic
Have previous customer service experience (call centre, retail, hospitality, healthcare or similar)
Can remain calm and professional in sensitive situations
Are confident using computer systems and updating customer records
Take ownership of their workload and follow tasks through to completion
Are flexible to work weekends on a rota basis
About You:
You enjoy helping people and take pride in delivering excellent customer service. You are organised, resilient and able to build trust quickly over the phone. Whether your experience comes from customer service, healthcare, hospitality or another people-focused environment, you'll have a genuine desire to support others during important moments in their lives.
Apply today to join a caring organisation where every conversation has the opportunity to make a positive difference.
