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Customer Service Advisor Working From Home

In or around this area

Doncaster

Job reference

WFH238

Hourly rate

£8.91 per Hour

Job Description

Customer Service Advisor Working From Home

Job posted by: Nicky Creamer

Hours: Monday-Friday - Hours between 8am-8pm (must be flexible on all potential shifts within these hours)

Saturday-Sunday - Hours 8am - 1pm

Pay Rate: Hourly rate of £8.91 p/h 37.5 hours

Working on behalf of our client you will be based at home and must have your own IT equipment with Windows 10 as a minimum

You will be responsible for taking inbound calls from the public and guiding them through the process of the capture of personal data.

A successful Customer Service Representative will ideally have: 

  • Excellent customer service skill
  • A friendly approach & bubbly personality.
  • The ability to empathise with the callers while maintaining professional standards
  • An ability to take ownership of queries and the desire to achieve a resolution on every call
  • Accurate capture of personal data
  • Experience in dealing with a high volume of calls from a varied customer group.
  • Excellent Keying/Listening & Data Inputting skills.
  • Ability to navigate around a PC comfortably
  • A good record of punctuality.
  • Resilience and good work ethic.
  • Understanding of and adherence to the company policies and procedures
  • Inbound calls - primarily dealing with general customer queries plus personal data capture. There may also be some limited outbound calling (not sales)

You will require a current or new DBS certificate.

If you believe you have what it takes to be a customer service representative, then we would love to hear from you.

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