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Customer Service Advisor - Resolution Team

In or around this area

Accrington

Job reference

resstud

Salary

£18000 per annum

Job Description

Customer Service Advisor - Resolution Team

Job posted by: Justine Jones

Due to continued growth our client is currently seeking Customer Service Advisors within their Resolution Team.

This is an excellent opportunity should you be looking to develop your customer service experience and the opportunity to part of the businesses growth and transformation.

We would love to hear from confident, enthusiastic Customer Service Advisors with experience of working in either Contact Centre, Retail, Hospitality or nay other customer facing role environment. You will have the ability to listen and build rapport quickly and effectively as well as being able to remain calm an professional at all times. Possess excellent communication skills both written and verbal and must be IT Literate. Working knowledge of regulated environments and expectations - TCF/FCA would be an advantage but not essential.

This a full time role, working 36.5 Hours per week, initially with weekly pay. You will work on a 6 weeks rota. Hours will be 8am-4pm/10am-6pm or 12pm-8pm Monday-Friday. You will also be required to work 1 in 4 weekends, completing a 9am-5pm on this occasion.

Role Profile

  • You will be required to effectively and professionally resolve complex, regulated and non-regulated customer complaints across all channels, meeting all regulatory and quality standard ensuring the delivery of the right outcome for the customer and the business
  • Effectively handling of complaints through Executive process, delivery of resolutions and customer satisfaction
  • Maintaining accurate and up to date records and systems
  • Adhering to all quality and complaints standard and expectations ensuring customers are treated fairly

Our client is located in Clayton-Le-Moors, Accrington with excellent transport links. Offering in addition excellent benefits including free parking and staff discounts. Roles are subject to satisfactory DBS and Credit check.

Please contact Laura on 0151 203 1757 to discuss the role in more detail. You can also apply direct by registering at www.hrgo.co.uk/register.

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