Super opportunity to join an established Customer Service team where you will work both remotely from home as well as within the office. This is a 1 year fixed term contract. Duties & responsibilities will include:
- Respond to customer complaints with the aim to resolve at first contact where possible. Where this is not possible, escalate as appropriate
- Undertake regular training to ensure that the information provided to customers is up to date and accurate
- Undertake general office support and administrative functions appropriate to the role
You will have excellent customer service experience, as well as, excellent listening and communications skills via all channels (telephone, letter, email, in person).
Good IT skills including word processing and recording information while on the phone and the ability to handle demanding customers
Due to location - you will require your own transport when you are working from the office location